Tudor Bell

Tudor Bell

Accessibility statement for RAMM Time Trail

This website is run by Royal Albert Memorial Museum & Art Gallery, Exeter City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Some features of the scrapbook require the use of the mouse (drag / drop)
  • It’s not possible to navigate the markers on the map using a keyboard on our mobile tours
  • The navigation and RAMM icon are not in the tab index on mobile tours
  • The Trip Advisor widget has coding errors that we cannot change
  • The Google translate service doesn’t fit on screens on some mobile devices

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille

We’ll consider your request and get back to you in 15 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact:

Please use the contact form on the website

The Direct contact is Rick Lawrence, Digital Media Officer

We aim to get back to you within 15 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

In the museum there are hearing loops at both receptions, the three temporary exhibition galleries and in meeting rooms A and B. A portable loop is available and can be used throughout the museum for groups of three. If you contact us before your visit we can confirm if a British Sign Language (BSL) interpreter is or is not available.

Find out how to contact us

Technical information about this website’s accessibility

Royal Albert Memorial Museum & Art Gallery, Exeter City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

 Non compliance with the accessibility regulations

 The content listed below is non-accessible for the following reasons:

  • Some features of the scrapbook require the use of the mouse (drag / drop) [2.1.3]
  • The are some small coding errors due to the search function [4.1.2]


Disproportionate burden

  • To change the way in which the markers on the mobile tours are displayed would take a considerable amount of work and are available in list format on the next screen.
  • The navigation elements on the mobile tours are not available on the tab index but these links are available by going back to the main website.
  • We have no control over the Trip Advisor widget
  • The Google translate is a useful feature and we felt that removing it would detract from the usability of the website.

How we tested this website

This website was last tested on 24/01/2020. The test was carried out by 1010 Media Limited.

We decided to test the Home page because this is our primary landing page, our Find Support page because this lists all the services we have and our Contact Us page so people can get in touch if they do have accessibility problems.

 This statement was prepared on 18/09/2020. It was last updated on 18/09/2020.